Privacy Policy
We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities.
How do we collect information from you?
We obtain information about you when you engage us to deliver our services and/or when you contact us about our services. What type of information do we collect from you? The personal information we collect from you will vary depending on which services you engage us to deliver. The personal information we collect might include your name, address,, telephone number, email address, and your IP ( Internet Protocol ) address.
How is your information used?
In general terms, and depending on how you engage with us and as part of providing our agreed services we may use your information to:
- contact you by post, email or telephone
- understand your needs and how they may be met
- maintain our records in accordance with applicable legal and regulatory obligations
- process financial transactions
- prevent and detect crime, fraud or corruption
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Any staff with access to your information have a duty of confidentiality under the ethical standards that we are required to follow.
Third Party Service Providers working on our behalf
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations at your request, for the purposes of completing tasks and providing services to you. Please be assured that we will not release your information to any other third parties unless you have requested that we do so.
How you can access and update your information
Keeping your information up to date and accurate is important to us. Security precautions are in place to protect the loss, misuse or alteration of your information. Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Your data will be processed in our offices in the UK. We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.
Your rights
You can write or email us to obtain further details of the Personal Data we hold about you and the purposes for which we use it using the contact information below. You may also have the right to require us to:
- Provide you with a copy of the Personal Data you have provided to us
- Update any inaccuracies in the Personal Data we hold
- Delete any Personal Data that we no longer have a lawful ground to use
- Where processing is based on consent, to withdraw your consent so that we stop that particular processing
Any requests for additional information or to exercise your rights should be made in writing to the below contact details. This privacy notice is available on request using the contact details below.
Changes to our privacy notice
We keep this privacy notice under regular review and will advise of any updates on our website www.westwaleswindowceaning.com
This privacy notice was last updated on 2 December 2020
Contact information
Russ Routledge, West Wales Window Cleaning
Telephone 07814 643170
Email westwaleswindowcleaning@gmail.com
Complaints
We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 0303 123 1113 Website https://ico.org.uk/concerns
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